Introduction:
Our client was a successful player in the B2B food, products, and equipment space, generating ~$20MM annual revenue with a workforce of 40 employees. They served their customers through various operating departments such as outside sales, procurement, warehousing, last mile logistics, customer service, and finance.
Challenge:
Despite their robust market position, the company’s internal structure and operations hadn’t kept pace with industry advancements. They were grappling with the need to modernize systems, optimize processes, restructure their organization, and invigorate their culture to ensure future growth and reduce operating costs.
Solution:
We embarked on a comprehensive reorganization of the company, implementing Lean management methodology to streamline operations. We introduced new technology, especially in their highly manual warehouse operations, to boost efficiency. Additionally, we crafted new strategic approaches for their pricing structure and sales operations.
Results:
The client experienced a marked improvement in company culture, supported by a clear organizational structure and a management operating system that provided visibility around key metrics. The introduction of technology to assist manual work allowed the company to better handle peak demand, shifting from a reactive fire-fighting mode to proactive, forward-looking planning.
Testimonial:
“I worked closely with Garrett in my role as Group HR Director. It was clear from the outset that Garrett’s philosophy is about getting the right people on board, helping them to succeed, and the company will harvest the reward in time. He gained my respect in the manner he led and kept himself during some difficult organizational changes. I would love to work with Garrett again – anytime and anywhere.” Kirsten Jensen, Group HR Director
